• gentSac uses a courier service called Sendle.
• Cutoff for WA: 4th December
• Cutoff for all states other than WA + NSW – Rural area’s 8th December, Metro area’s 14th December
• Cutoff for NSW – Rural area’s 11th December, Metro 17th December
• Sendle’s ‘pickup’ service is a safe option if you are self isolating at home or social distancing. Our ‘drop off’ service is also available.
• ‘Signature on Delivery’ has been changed to ‘Authority to Leave’ to eliminate person-to-person contact.
• As an essential service, Sendle is delivering parcels across all states and territories in Australia despite the ‘state of disaster’ and ‘state of emergency’ in Victoria.
• Due to Victorian Department of Health restrictions on the number of staff working at Victorian facilities, delivery delays can be expected so we thank you for your patience.
• Pick up and delivery delays of up to 3 days can be expected on the east coast due to higher than normal parcel volumes and government border controls.
• All delivery drivers are wearing face masks and using hand sanitiser when on duty in Victoria and New South Wales.

We offer fast, FREE delivery within Australia for any gentSac Subscription & for orders over $99. For any purchases  under $99 we offer a flat rate of $9.95 for postage, not incl Express Post or shipping to WA.

We generally ship within 24 – 48 hours of receiving your order, this is subject to change during peak periods so please let us know if your order is urgent.

Standard shipping is generally 2-4 days after despatch but can take up to 12 days to remote or rural areas.

We also offer an Express delivery option which we aim to despatch same day or within 24 hours. Simply place your order prior to 12 noon and you will receive your order in 2-3 business days (except for some remote and rural areas).

Your subscription Anniversary is the date of the month you originally subscribed combined with the frequency you have selected. E.g if you originally subscribed on the 1^st of the month and selected Bi-monthly frequency you will be charged on the 1^st of every second month and can expect your delivery within 1-5 business days of this date provided payment was processed successfully.

We take a lot of care to ensure you receive what you have ordered and in the condition you expect. If something has gone wrong along the way please contact us within 7 days of receiving the item in the mail and we will arrange for the incorrect/damaged item to be returned to us and a replacement item will be sent out to you.

Please contact us through your preferred method of contact and we will look into this for you to ensure you receive your expected delivery ASAP.

Absolutely – you can use the ‘Create your Own’ online form to get in touch or contact us direct.

We are always happy to hear from exciting new/existing brands provided they are in line with our culture and ethics. Please email hello@gentsac.com.au and send samples/product to: PO BOX 117, Rozelle, NSW, 2039

Contact us at hello@gentsac.com.au with your account info and we will do this for you. Just ensure you notify us 7 days prior to your Subscription Anniversary.

Contact us at hello@gentsac.com.au with your account info and we will do this for you. Just ensure you notify us 7 days prior to your Subscription Anniversary.